Refund policy

We want you to love what you ordered. If something isn't right, we'll make it right.

30-Day Satisfaction Guarantee

If you're not satisfied with your purchase for any reason, contact us within 30 days of delivery and we'll issue a full refund to your original payment method.

To request a refund, email support@byrchbeauty.com with your order number.

Damaged or Incorrect Orders

If your order arrived damaged or you received the wrong item, include a photo when you reach out and we'll take care of it.

Orders Placed Through TikTok Shop

TikTok Shop orders are subject to TikTok's return policy and must be processed through the TikTok platform. Visit your TikTok orders page or contact TikTok support directly.

Orders Placed Through Amazon

Amazon orders are subject to Amazon's return policy and must be processed through your Amazon account. Visit your Orders page on Amazon to initiate a return or refund.

Questions? Email support@byrchbeauty.com.